【シニア人材歓迎】業界最高品質の外資系ゴルフ測定メーカー「TrackMan」にてCustomer Success Manager

【会社について】 
トラックマンは、2003年にデンマークで創業しました。本社所在地はデンマーク、その他アメリカ、 ポーランド、日本にオフィスを構え、世界的な拠点を築いています。全体の従業員数は670人以 上（うち約半数がデンマークにて勤務）、当社のハードウェアおよびソフトウェア製品のほとんどを 自社で開発、テスト、製造しています。トラックマンでは、従業員一人ひとりの意見を大切にするこ とで優れたアイディアが生まれ、そこからイノベーションが起こるものと考えています。私たちのこ の信条こそが、トラックマンがお客様、従業員の両方に感動を与える企業として成長を続けてい る理由です。様々な分野のスポーツ市場向けに3Dボール飛行測定システムを開発、製造、販売 しており、ゴルフが主な事業分野ですが、野球、アメリカンフットボール、サッカー、テニスなどでも 優れたソリューションがあります。世界的なスポーツ大会のハンマー投げや砲丸投げでも、デー タを使って競技者のパフォーマンスを分析し、向上させることに貢献しました。その結果、私たち は今日のスポーツにおけるテクノロジーの使い方を変えました。プロやアマチュアのトレーニング やレッスン、用具の開発、フィッティング、そしてテレビでのスポーツ中継など、さまざまな場面で 活用されています。 

【ポジションについて】

Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers – both remotely and on site at their facilities? Then, we can offer you an exciting opportunity in this newly created position. 

At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated, Customer Success Manager for our Golf Driving Range Product. 
 

【業務内容】 

Are you our new Customer Success Manager, TrackMan Range? You will work closely with the head of sales in Japan, local range sales representatives, the global marketing team, the Product Owner and customers. Your main responsibilities will be to: 

(1) Drive planning and execution of launch events at Customer locations

(2) Ensure on-going activation by helping customers with (i) events / tournaments, and (ii) making sure range staff is educated on latest features of the Range App and the Business Growth Platform (our backend management tools)

(3) Organize 2 annual events for TrackMan Range Owners, with the intent to share success stories and create a strong network between owners

(4) Regular reviews of Driving Ranges using analytical data to ensure increased performances as well as customer satisfaction and NPS Score. 
 

What will you be doing?
・Overarching purpose is to ensure that all existing TrackMan Range owners are successful in how they use and leverage the TrackMan Range Solution
・Activities should include but not be limited to:
　∟Schedule meetings to share updates and train the staff – remotely or at customer location. Sales will also do product training 
　∟ On-going email/phone communication to Range customers with SW updates and other key information
　∟  Train customers in use of the SW on phones/screens and use of Business Growth Platform (our backend)
・ Very important that customers know how to use Dashboard, Sponsorships, Tournaments, Safety Borders etc.
　∟Support customers with material / agenda etc. to host successful events on the range
・ Leverage the games and courses
・ Help set-up single day events or multi-round Tournaments
・All customers should have a few active Tournaments at any time -> drives engagement!
　∟ Help customers with types of Marketing Material at the time of launch and on an on-going basis.
・For launch: Range Sales Manager will include Customer Success Manager, when a contract is closed, and the marketing plan has to be made
　∟ Be part of the extended “Support team”, who carries a “hot phone” during evenings and weekends
　∟Arrange 1-2 events per year, where Range owners can meet and network – desired outcomes:
・ We create a strong network among TMR customers
・The owners decide to make competitions and Tournaments together – as a way to offer excitement and good prices

【この求人の魅力】

•    The opportunity to work with your passion – Golf! 
•    The opportunity to make a major impact on the leading edge of technology, data, and sports
•    A spot on a very ambitious team, driving the future of golf and technology in JP
•    The chance to be part of a dynamic and global team (HQ in Denmark – 600 FTE world-wide)
•    A competitive compensation and benefits package
 

【受動喫煙対策】

屋内禁煙

※Driver's License

•    Fluent in Japanese and advanced business English (collaboration with US and HQ team) 
•    Extensive sales, marketing or customer facing support experience, ideally in Golf or Sports related business
•    Experience working in a customer facing role, spanning remote and on-site work

•    Domestic travel required, up to 50% on site at customers

•    Experience in international companies

•    Ability to analyze problems and provides well thought through solutions

•    Works independently, but is also a team player who shares feedback and helps when required

•    Hands-on, self-driven, opportunity-seeking, respected and responsible person

•    Entrepreneurial, Operational/hands-on, as well as strategic mindset
•    Being ambitious on behalf of the customers 

•    Willingness to work on weekends and evenings when necessary 

•    Trustworthy, charismatic, quick thinking and determined