募 集 終 了 すでに募集が終了している過去の求人情報です

募 集 終 了 すでに募集が終了している過去の求人情報です

【募集終了】世界最先端のテクノロジーを駆使した外資ゴルフ用品メーカーにてCustomer Success Manager

トラックマン株式会社

1st floor, Haseko Minami Sunamachi Ekimae Building, 3-3-9 Shinsuna, Koto-ku, Tokyo

この求人の魅力ポイント

・Work with your passion – golf 
・Make a major impact on the leading edge of technology, data, and sports
・A spot on a very ambitious team, driving the future of golf and technology in JP
・To be part of a dynamic and global team (HQ in Denmark – 400 FTE world-wide)
・A competitive compensation and benefits package

こんな人におすすめ

・Would like to work in global environment 
・Having an interest to technology, data, and sports
・Who has opend minded

求人詳細

仕事内容

Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers – both remotely and on site at their facilities? Then, we can offer you an exciting opportunity in this newly created position. 

 

At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why, we are looking for an experienced and highly motivated, Customer Success Manager for our Golf Driving Range Product. 

 

Are you our new Customer Success Manager, TrackMan Range? You will work closely with the head of sales in Japan, local range sales representatives, the global marketing team, the Product Owner and customers. Your main responsibilities will be to: 

 

(1) Drive planning and execution of launch events at Customer locations

(2) Ensure on-going activation by helping customers with (i) events / tournaments, and (ii) making sure range staff is educated on latest features of the Range App and the Business Growth Platform (our backend management tools)

(3) Organize 2 annual events for TrackMan Range Owners, with the intent to share success stories and create a strong network between owners
 

●Overarching purpose is to ensure that all existing TrackMan Range owners are successful in how they use and leverage the TrackMan Range Solution

 

●Activities should include but not be limited to:
・Schedule meetings to share updates and train the staff – remotely or at customer location. Sales will also do product training 
・On-going email/phone communication to Range customers with SW updates and other key information
・Train customers in use of the SW on phones/screens and use of Business Growth Platform (our backend)
 -Very important that customers know how to use Dashboard, Sponsorships, Tournaments, Safety Borders etc.

 

●Support customers with material / agenda etc. to host successful events on the range
・Leverage the games and courses
・Help set-up single day events or multi-round Tournaments
・All customers should have a few active Tournaments at any time -> drives engagement!

 

●Help customers with types of Marketing Material at the time of launch and on an on-going basis.
・For launch: Range Sales Manager will include Customer Success Manager, when a contract is closed, and the marketing plan has to be made

 

●Be part of the extended “Support team”, who carries a “hot phone” during evenings and weekends

 

●Arrange 1-2 events per year, where Range owners can meet and network – desired outcomes:
・We create a strong network among TMR customers
・The owners decide to make competitions and Tournaments together – as a way to offer excitement and good prices


 

必須条件

・Driver's License 
・Fluent in Japanese and advanced business English (collaboration with US and HQ team) 
・Extensive sales, marketing or customer facing support experience
・Experience working in a customer facing role, spanning remote and on-site work
・Experience in international companies

 

歓迎条件

・Ideally in Golf or Sports related business experiences

求める人物像

・Ability to analyze problems and provides well thought through solutions
・Hands-on, self-driven, opportunity-seeking, respected and responsible person
・Entrepreneurial, Operational/hands-on, as well as strategic mindset
・Being ambitious on behalf of the customers  
・Works independently, but is also a team player who shares feedback and helps when required
・Willingness to work on weekends and evenings when necessary 
・Domestic travel required, up to 50% on site at customers
・Trustworthy, charismatic, quick thinking and determined

募集の背景

To grow business in Japan rapidly, hire talents to increase workforce 

募集要項

募集職種 営業(法人向け)
業種 ソフトウエア/ハードウエア
雇用形態 正社員
試用期間 3ヶ月
勤務地 1st floor, Haseko Minami Sunamachi Ekimae Building, 3-3-9 Shinsuna, Koto-ku, Tokyo
就業時間 09:00〜18:00
所定労働時間 8時間00分(休憩60分)
休日・休暇 完全週休二日制 ・年間120日以上 (内訳)土曜、日曜、祝日、年末年始、その他 ・有給休暇(入社半年後に10日間付与)

給与・福利厚生

給与 年収500万円〜700万円
待遇・福利厚生

◆社会保険完備(健康保険・厚生年金保険・雇用保険・労災保険)
◆交通費全額支給

会社情報

企業名 トラックマン株式会社
所在地 東京都江東区新砂3-3-9 長谷工南砂町駅前ビル1階
資本金 -
代表 代表取締役 Sebastian Jorgensen
社員数 30人
ホームページ https://www.trackman.com/ja
【募集終了】世界最先端のテクノロジーを駆使した外資ゴルフ用品メーカーにてCustomer Success Manager
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