【グローバル求人】最先端のスポーツビジョンテクノロジーを開発する企業の野球担当のTechnical Support Engineer

【About the company】

Rapsodo Inc. is a sports analytics company that employs computer vision and machine learning to help athletes of all levels achieve their peak performance. Our innovative technology applications range from optimizing PGA Tour golfers' launch conditions to enhancing the efficiency of MLB pitchers' breaking balls. Our clientele includes all 30 MLB teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.

【Roles & Responsibilities】
As our Technical Support Engineer for baseball department, you will take on a multi-disciplinary role that will have duties across functions and require both self-directed and manager-directed efforts.

The ideal candidate must be able to:
・ Own the customer onboarding process, ensuring a seamless experience for new Rapsodo baseball customers
・ Communicate the features and benefits of all Rapsodo Baseball products
・ Provide prompt response to inbound customer support inquiries (technical,usage and product) across multiple platforms (email, chat, phone)
・ Own problems through resolution, engaging technical subject matter experts as needed
・ Work with Rapsodo’s customer support team to ensure updated product knowledge and best practices use
・ Work with Rapsodo’s sales, marketing, and product development teams to build proactive support initiatives
・ Create and maintain problem resolution procedures and identify need for new tools to support existing solutions
・ Refer to internal database or external resources to provide accurate tech solutions 

【受動喫煙対策】

屋内禁煙

・ Excellent Japanese & English written and oral communications skills
・ Experience and passion for Baseball 

・Bachelor’s degree in Engineering preferred

・ Minimum 3 years’ experience delivering direct customer support

・ Sports industry experience and passion

・ Proven ability to troubleshoot and identify the root cause of issues

・ Proven ability to manage time allocated to specific tasks and escalations

・ Excellent communication skills and ability to explain concepts in writing and over the phone